Unified and Seamless After-Sales Service Platform
Project
Apartment Management Solution
Platform
Mobile Application
Tech Stack
  • Android
  • Java
  • iOS
  • Ionic
  • Python
  • Highcharts
  • Adobe Xd
  • MySQL
  • PHP
  • Appium Automation testing
  • Selenium Automation testing
    • Banner Image
    Problem Statement

    Most customer service companies fail to address the unique challenges and opportunities in satisfying the needs for durable goods customers when it comes to after-sales.

    01
    Purpose & Objective

    A seamless mobile application was built with the following features

  • Develop a simple, fast and personalized application for consumers to provide service across different channels from anywhere, at any time, from their mobile device.
  • Develop a dashboard to manage and analyze customer sentiments to enhance ownership experience by delivering better value to customers at important touch points throughout the customer journey.
    • Study Image
    02
    The Solution
  • Customer discovery and registration.
  • CRM automation and analytics
  • SaaS based service and optimize Warranty life-cycle management to improve the quality of the products and services.
  • Track and measure customer sentiments and problem analysis based on different approaches.
  • Robust technology platform to control and reduce the cost of service by capturing brand specific after sales experience, customer delight, on-demand support, accurate and real time data reporting, predictability on customer retention.
  • A strong CRM platform to expand from marketing and sales into service arena, mainly focusing on customer interactions with the call centre support.
  • Connected Customer Experience platforms taking a more holistic approach to cover all the service interactions a customer has with the company during the customer lifecycle.
  • A hassle free medium to connect customers to brands.
  • A channel for customers to take after sales service from brands and authorised technicians only. Managing accurate reporting and escalation on finger tips.
    • 03
    Tech Stack

    Android

    Java

    Adobe Xd

    PHP

    Python

    iOS

    Ionic

    Highcharts

    MySQL

    Appium Automation testing

    Selenium Automation testing

    OTHER RELATED TECHNOLOGIES

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    CUSTOMER STORIES

    Sanj SethiCEO, SETHI INC.

    Its a pleasure to partner with DOR.
    They have a fantastic team and class A level support

    Alisha SlaughterEntrepreneur@US

    These guys really helped a lot to build and maintain my product and had done a brilliant job!I am really happy with them!

    Pratik HindujaCTO, Pettie Group

    If DOR was to be described in two words, it would be ' Extremely Persistent'. The team is extremely patient and helpful for going that sorta mile to build a solid long term relation.Given without any doubts they keep their customers first

    happy clients

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